This privacy policy sets out how ‘LEIGH PLUMBING MERCHANTS’ uses and protects any information that you give us when using this website.
‘LEIGH PLUMBING MERCHANTS’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the requirements of the UK data protection legislation as well as the General Data Protection Regulation which came into force May 2018.

‘LEIGH PLUMBING MERCHANTS’ will be the controller of the information you provide to us when using our website.

This Privacy Notice gives you detailed information on when and why we collect your information, how we use it and how we keep it secure. We advise all our customers using our website to read this so that you are fully aware of the choices and rights you have about the information we may ask you for or collect about you.

In order to keep up to date with our company Policies and UK legislation, this Privacy Notice may change from time to time.

WHEN & HOW WE COLLECTION YOUR INFORMATION

There are a few ways we collect your information. This could be when you:

• Purchase products and/or services (whether it be through the website or over the phone)
• Create or Log in to an account on our website
• Requesting Quotations of certain products through our website
• Contact us by telephone, email or post
• Register your product guarantee
• Correspond with us via emails and letters

Additionally, we may also obtain information from:

• Customer surveys
• You taking part in any competitions or promotions we may have
• All social media networks (e.g. when you click on one of our Facebook or Google ads)

We will never keep more information from you that we need to. In accordance with GDPR you have a right to contact us to request and/or delete any information we have about you at any time. You will not be charged any fee from us to do this. You can find all our contact information on the ‘Contact Us’ Page.

INFORMATION YOU GIVE TO US

• When Purchasing items through our website we will usually ask you for your Name/Business name, Billing Address/Shipping Address, Email & Phone Number.
• When you create an online account, or contact us with queries we may ask you for your Name, Business name, Billing Address/Shipping Address, Email & Phone Number
• When requesting quotations we will usually ask you for your Address, email and/or phone number
• Your IP address is automatically collected when you purchase an item through our website
• When you correspond with us over the phone we may ask you if necessary for you Full name and/or Business Name and your contact information (email/telephone).
• If we ever carry out customer surveys, to help us provide our customers with improved services we may ask you for your name, email and/or telephone. In regards to customer surveys you are not obligated to give your contact information if you do not wish to be contacted.

HOW WE USE YOUR INFORMATION

The information you provide to us is used in many ways.

• Internal record keeping (you can contact us at any time to request that we delete this information. We will not charge you for doing so)
• Where it is necessary to perform our contract with you.
• To process your orders for our products/services and to bill you for the same.
• To provide you with the products/services you have purchased from us
• To send you quotations of products you have requested.
• To respond to any questions or complaints you may have regarding our products/services.
• To send you promotional emails about new products, special offers or other information we think you may find interesting using the email address you have provided (You can opt out of this at any time simply by replying to the emails stating you do not wish to receive any further promotional emails)
• From time to time we may use your information to contact you for market research purposes. We may contact you by email, telephone or mail. However, you are under no obligation to respond to these if you do not wish.

YOUR RIGHTS

You have the right to be clearly informed in how we use your information and any rights you have. All this information is provided to you in this Privacy Notice

You do not have to provide your personal information if you do not wish to do so. However, this can affect your contractual agreement with us. Please read the next section for more details about this.

You have a right to request any information we hold on you and there is no charge for doing so. This can be done by contacting us through the normal ‘Contact Us’ page you can find on our website.

You have a right to rectify any information we hold if its inaccurate or out of date or incomplete. Please use the ‘Contact Us’ page to do so.

You also have a right to request we delete any information we hold on you, again, at no added charge. We advise that this be done in writing either by mail or through emailing us. Again, you can find all our contact information on the ‘Contact Us’ page of this website. If certain information cannot be deleted due to legal reasons you will be told at the time.

You have a right to restrict further processing of your information. Please not that this does not mean that your information is deleted.

You have a right to obtain and reuse your personal data for your own purposes.

You have a right to object to certain types of processing.

WHAT HAPPENS IF I DON’T WANT TO SHARE MY DETAILS

You do not have to share your details with us if you do not wish to do so. However, this can affect your contractual agreement with us in a few ways:

• We will not be able to support your account
• You will not be able to place any orders through our website as this requires certain information to be entered (this is highlighted in the above section in more detail)
• We will not be able to send you the quotation you have requested.

WHEN & WHY WE SHARE YOUR INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. However, there may be times we will need to share your information:

• Certain employees will need access to this information in order to process your order or deal with any complaints you may have regarding the products we sell and/or our services.
• Relevant third parties to administer insurance claims
• Our Couriers will need your Address and sometime your contact information to deliver the items you have purchased. The couriers we currently share your information with are Parcelforce, DPD, Royal Mail and Matthews Transport. You will be told on your despatch email which courier we have used. We advise that you read their privacy terms so that you are aware with how they may store your details. We do not share more that what is needed to these parties.
• We only ever share your name with our suppliers which we use as a reference when ordering the item you need from them. No other information is given.

HOW WE STORE YOUR INFORMATION

All information you provide is stored securely electronically and only authorised employees have access to this information. We can keep your details for up to 2 years before it is destroyed. Any information that is kept longer than this is due to legal obligations requiring data to be kept for certain periods of time or potential disputes that may arise. As stated above, you have a right to contact us to request we delete any information we may hold on you.

SECURITY

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Your card details are sent through the payment processing provider and no card data is saved or visible to staff.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. These other websites are not governed by this privacy statement, so we advise that you read their own privacy policies before entering any personal information.