All prices shown on our website are in Pound Sterling (£). Although we try to ensure that prices listed are accurate at the time of purchase, we are entitled to make amendments to the price to consider any increase in our supplier’s price, or if due to an error or omission the price published for the goods is wrong. If this was to ever occur, customers are made aware of this first with the options to either continue or cancel their contract. You will not be charged any fee for cancellation if this was to occur.
All prices shown on the website are VAT inclusive. VAT is charged at the rate applicable at the time of your order and may be subject to change.
Shipping costs are automatically calculated by Weight when you place items in your ‘basket’ and so can vary on different orders. You will be told the price of your shipping when you click ‘View Cart’.
We may refuse to accept an order from you for any reason (e.g. the item having been recently discontinued by the supplier, we are unable to ship to you). In this case, you will be informed and if there is no suitable alternative that you are interested in, your order will be cancelled, and a full refund issued.
We try our upmost to ensure that we have enough stock at all times, however, there may be instances where items you have ordered are not in stock at that time. We will inform you of this with an expected stock date and to confirm if you are still happy to go ahead with the order.
Due to the large variety of some items on our website (such as baths, bathroom furniture, taps & accessories etc), it is impossible to keep every item in stock. Items such as these are ordered in by our suppliers when a sale is made. Whilst our suppliers try to ensure we receive these items as soon as possible, there may be further delays which are outside of our control. In this case, we will contact you with an estimated time that we will receive the stock and confirm if you are still happy to go ahead with the order.
We do not currently deliver to areas outside of the UK. If we are unable to deliver to you for any reasons outside of our control, you will be told first, and a full refund will be issued.
Goods are usually delivered during Working Days (Monday-Friday). If you require a Saturday delivery, please contact us before you place your order to find out whether this will be possible or not. Saturday deliveries may incur additional costs depending on the courier service we use at the time. We do not offer Sunday deliveries.
All products are shipped via Courier Companies (Parcelforce, DPD, Royal Mail, Matthews Transport). You will be told which courier we have used on your despatch email where you will also be provided with a tracking number so that you can track your order and make sure you will be present when it is being delivered to you.
Once you have been sent your despatch email, items can take up to 1-5 working days to be delivered to you, depending on which courier we have used and/or the size of your items. Again, you will be told in your despatch email an estimated delivery time.
If something happens which is outside of our control and affects the estimated date of delivery, we will let you know with a revised estimated date for delivery.
Special Order items will usually take longer to be produced by our Suppliers so will consequently take longer in being delivered to you.
Some items such as certain tiles are shipped from outside the UK so, again, take longer than usual in being delivered to you.
We advise that you do not book any tradesmen until your goods are received and checked thoroughly. We will not accept liability or 3rd party costs incurred as a result of any delays in despatch. Please allow a suitable timescale before your plumber/installer starts work to the delivery of your goods, so that in the unlikely event of any damages, suitable time can be given to the replacement of said goods.
Once items have left our warehouse they are the responsibility of the courier. You will not be able to change or cancel your order at that time and this must be done once items have been delivered to you in full. Please see the ‘Right to Cancel’ section in our Terms and Conditions & the ‘Returns’ Section below.
If nobody is available to take delivery, our couriers will either deliver items to a neighbour if possible or leave the items in a safe place that you have mentioned in the ‘special instructions’ part of the checkout process (This is not possible if items need to be signed for or large items such as baths or glass panels etc). In the event of a failed delivery couriers usually leave a slip of paper informing you that a delivery has been attempted. You will be told on this paper when another delivery will be attempted or how you can rearrange at a more convenient time for them. We advise that you visit the courier’s website for more information on this and whether this will incur any additional charges.
Larger items (Baths, Glass Panels, Trays etc.) or fragile items (e.g. Ceramic Sanitaryware) will be delivered on a pallet to ensure that items are not damaged during the delivery process. Pallet deliveries will usually cost more than standard deliveries.
Depending on the courier you are responsible for breaking down the pallet and moving the goods into your home. You will also be responsible for disposing of the pallet and any outer packaging.
We currently only use Matthews Transport when delivering goods on a pallet, so we advise that you visit their website to find out how they usually operate.
We ask that you fully inspect all goods upon delivery. Any damages or discrepancies must be reported to us within 7 days of your delivery. We advise that you inform us first of any damages to an item before attempting to assemble them as this can affect your right to cancel. Any delay in contacting us regarding damages/discrepancies can delay the situation from being resolved.
If you haven’t received your order within the specified time or there is a problem, please advise us as soon as possible on 01942 366231 or email@example.com.
We hope you will be pleased with your purchase. Should you wish to return anything, we will be happy to refund or exchange a product provided that it meets the following conditions:
To request a return, please email firstname.lastname@example.org with the following information:
Once you have notified us of your request to return, the goods must be returned to us within 28 days from receipt of the original order.
Unwanted goods or goods which may be surplus to your requirements must be returned to Leigh Plumbing Merchants at the buyers own expense to the following address:
LEIGH PLUMBING MERCHANTS
FAO: RETURNS DEPARTMENT
113 CHAPEL STREET
We recommend that you send all returns by recorded delivery and retain your proof of postage. Parcels should be packaged securely and labelled clearly. If items being returned to us are damaged due to your negligence, then we will refuse to accept the goods back. We will not accept responsibility for goods being damaged when they are being returned to us.
Unwanted goods can incur up to a 25% restocking charge.
Upon our receipt of the goods, a refund will be issued excluding the shipping costs & a restocking charge will be applied.
If we find the goods are not in a re-saleable condition, we can refuse to accept the goods back or add another charge on top of the restocking charge to cover the cost of repackaging.
Special order items are strictly non-returnable unless faulty
In the unfortunate event that items arrive to you damaged, you must inform us within 7 days of your receipt to the goods. We advise that you do not try to assemble the goods if they are damaged as this can mean that we refuse to accept the goods back.
We will arrange a convenient time for our couriers to come collect the damaged goods from your address and you may be asked to print a pre-paid label. Please ensure that the damaged goods are adequately placed back in their original packaging as our couriers will not collect loose items.
Damaged items will still need a proof of purchase in order to be returned.
You will still need to abide by clauses 6.2, 6.3 & 6.4 in the ‘Right to Cancel’ Section of our Terms and Conditions.
Once damaged items have been received by us, a full refund including the shipping costs, will be issued and there will be no addition charges.